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    Hitachi
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FrontierCARE logo

Nationwide Coverage 30 Min Call Back Knowledgeable Field Engineers

The End-of-life does not mean unserviceable. Frontier can maintain all of your IT products, regardless of manufacturer’s classification, even from multiple vendors. We work every day with hundreds of different models from all manufacturers.

Onsite Response Local Account Executives Customizable Plans

As a result of Frontier’s 40 years of experience in the EOL and hard to find parts, we can also supply the replacements you need even when the manufacturers stop supplying them. Our warehouse has one of the largest stocks of IT parts. Every item in our inventory is fully tested and ready to ship overnight.

 

Service Levels

    24×7 — 2
    Mission Urgent
    Same day
    2 hour response
    On-site sparing
    Assigned engineer
     

    9×7 —Next Day
    Premium NCD
    Next Calendar day
    8am – 5pm calling window

    24×7 — 4 hour
    Mission Critical
    Same day
    4 hour response
    HotSpares parts upon arrival
     
     

    9×5 —Next Day
    Premium NBD
    Next business day
    8am – 5pm calling window

    12×5 — 4
    Critical Support
    Same day
    4 hour response
    8am – 8pm calling window
     
     

    9×5—Next Day Parts
    Shared Support
    Next business day
    8am – 5pm calling window

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