We move a lot of product through our warehouse. In addition to our own asset disposition clients, we are the place where many other firms go to sell the retired hardware they removed from your business. Packages come in daily for us to test and repair before we accept them.
The same team that packs and ships our equipment in the afternoon unpack what others send to us in the morning. They are well seasoned, and not surprised by anything, so when the package in the photo to the right came in they thought nothing of it. “We’ve seen it all,” said our shipping manager, Aaron.
It is difficult to express exactly the difference packing can make in the confidence a customer gets. Our standards are high. Everything is shipped in new boxes with fresh packing that has not already suffered stress and compression. Items that do not have manufacturer’s packaging and outer boxes are first nested in custom contoured closed cell foam. Large, heavy boxes are strapped on to pallets with nylon or metal banding. Corner reinforcements are fitted to the exterior of the boxes to assure the banding itself does not pierce or damage the boxes. After the packages are secured, the entire pallet is shrink wrapped then properly labeled on all sides. Although it sounds involved, our staff are so experienced they can do it in just a few minutes.
Once in a while, someone will wonder if our standards are overkill, maybe more than is required. Then we look at our record of less than one package damaged in transit per year. We remind ourselves that we do not have customers complaining of careless handling. Occasionally, when a package like this arrives, we know we are doing the right thing.
When you need new or replacement hardware, we will have the items you need, and they will arrive at your door in the same condition as when they left our warehouse.
