See below for a look at what our valued customers are saying!
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"Recently I found myself in need of technical assistance with an AlphaServer DS10 that had failed. This is the only computer of this type that I have for control of a high resolution mass spectrometer system, which uses software executed under OpenVMS operating system. This failure disabled use of this instrument system in my laboratory. I began to search the Internet for assistance in diagnosis and repair of this legacy system. Among the firms I found and contacted FrontierUS came to the front, although it was not the first I contacted.
My interaction with Cody Maher, Accounts Manager, prompted me to cancel a developing arrangement with another company for this repair. Through his personal attention to my specific needs, I was convinced to have FrontierUS look at the DS10 as he gave me hope that the work would be done quickly and economically. He did not try to sell me something I did not want or appear to need. Rather he quickly gave me what I thought was a fair estimate for the work, which enabled me to have a purchase order issued. More satisfying personally, he put me in direct touch with the technical staff who would work on my system.
I have learned a lot from technicians over about 30 years experience with computers. (My first DEC system was a PDP8.) I have found that good technicians have skill in diagnosis that comes through careful attention to failure phenomena and knowledge of the system components. One part of this includes the ability to carefully listen to the user, who has more experience initially with the failure than does the technical staff. I found your technician Greg Bright to be a careful listener to my knowledge of the system, and he was a quick study in diagnosing the motherboard failure on system. Within a few days, the system was repaired and returned to me. I am very happy with the service I received from FrontierUS, and will contact your company again should I need help. Thank you for providing service on such legacy systems."
Harrell Hurst, Ph.D., Professor University of Louisville
"Our seismic exploration ships operate around the globe. By shipping to exotic locations, and beating tight deadlines and narrow delivery windows, Kevin Scott and the people at Frontier have helped SeaBird Exploration equip our on-board data centers and achieve goals that would not have been possible through other providers.
We value Frontier's responsiveness, resourcefulness, and competitive pricing, and look forward to working with them in the future."
Steve Sporzynski, Senior Software Engineer, SeaBird Exploration Americas, Inc.
"Chris, Not very often do we get an email like this! Thanks very much for setting the customer straight ( and me ) on the correct model number for the drives that were shipped to San Francisco."
Regards, Craig Kent, Omnitec
"In short we find the service excellent and saves us sourcing / installation costs on hardware, physical space in our comms room and allows us to be extremely flexible. We are a small company with a modest IT budget which allows us access to enterprise equipment at entry level costs."
Sean Day, Support Center Manager, iQuate
"Just when we thought that good customer service was a thing of the past; Frontier gave us hope again. From the start, the sales representative was able to provide us with useful technical information no other company was able to provide us. We would pay extra for the knowledge and service that was provided, but they came in lower on the price which just made it another bonus. Thanks again!" Scott Perrin, Systems Manager, North American Membership Group, Inc., MN
"Steve, My first purchase from FCC was more than satisfactory. I appreciate the fast response both you and Brian Allen gave. Navigating through your website’s inventory of hard-to-find equipment is a simple process. Brian’s assistance, expertise, and availability from quote to shipment are exactly what this first time customer needed. Combined with the assistance you’ve provided post sale is what will keep me coming back" Blake Henderson
"How is that machines break Friday evening and on holidays? An old but critical Compaq Proliant DL360 went down over the holidays and Frontier Computer Corp was able to find the exact replacement and dispatched it to us that day. The service was knowledgeable, courteous and the price was right. What more could you ask for? I will call Frontier first for all of our needs in the future."
Martin, Falkland Road Inc
"Thank you so much for your time and efforts, we are sending you the order for the spare parts. You have saved us more than 2,100 per month in maintenance costs. Your efforts will continue to be rewarded with orders as long as you keep taking good care of my engineers like that." Program Manager, IBM Global Services
"Thank you for saving our tails, that customer was so upset with the other reseller trying to push them around, you really saved the account for us. To show our appreciation I have included a coffee cup and a t-shirt, I know it isnt much. Ill get some more orders heading in your direction soon." Peter, Distributor who wished to remain Anonymous
"We had no idea that we could still purchase these parts! We have an old DEC AlphaStation we were getting ready to upgrade because we thought there was no other choice than buying a newer machine. We bought a few refurbished drives, a power supply and a motherboard from Frontier Computer Corporation. Now we will be all set for another year or two if not more! Thank You All. What a pleasure to work with!" Doug DeLouise, Programmer OVMS Team Leader, Shipyard Operations NGC.
"We needed parts delivered same day for our IBM pSeries server. Frontier had the parts in stock and ready for pick up by our shipping agent. The parts were delivered to our NY facility later that day and our system was up and running in no time" Mark P. VP I.T. Services Dept, City Sector.
"Recently, I contacted Frontier Computer Corp. to inquire about the purchase of cpu and memory for an AlphaServer. During the course of several conversations regarding this matter, Benjamin was extremely professional and courteous. His attitude was very positive. Any concerns or questions were addressed promptly and cheerfully. He literally went out of his way to ensure satisfaction. I would not hesitate to deal with FCC again in the future based on this past experience." Michael Guignion, Senior Systems Analyst
"It is comforting to be able to deal with a company in which you have complete confidence in the knowledge of their staff, a company in which will take the extra step to assist you in your objective. They do an excellent job in keeping you informed and making sure that you receive your equipment in a timely manner"
Purchasing Agent, Hardware Services/Maintenance Company that wished to remain anonymous.
"Hey Brian, just to let you guys know that the 7026-H50 is working great now. We have the apps (progress DB servers) operating and looking good. Though we had a surprise with the shipping and issues with the power cord and SCSI controller, you were all fast to respond. We appreciate that man! The system is notably faster than our old one. Appreciate all your help to get this system going" Richard Parks